This policy explains what personal information Manchester Hiabs Hire collects through manchesterhiabshire.co.uk, why, how long we keep it, and the rights you have over it. It is written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended by the Data (Use and Access) Act 2025.
Last updated:
The short version
- We collect what you choose to send us through our forms, by email or by phone, plus the basic technical information every website receives.
- We use it to reply to you, to provide what you ask for, to keep the records the law requires, and to protect this website from spam and misuse.
- We do not sell your information, and this website does not use advertising or social media tracking cookies.
- You can ask to see, correct or delete your information at any time: info@manchesterhiabshire.co.uk.
Who we are
Nortons Hiab Services Limited, registered in England and Wales under company number 06140715 and trading as Manchester Hiabs Hire, is the data controller for the information described below. Questions about anything on this page can go to info@manchesterhiabshire.co.uk, or by post to Drewett Street, Miles Platting, Manchester, M40 8HD.
You can also call us on 0330 100 0962.
We are not required to appoint a Data Protection Officer. The contact details above reach the person responsible for data protection.
What we collect
Information you give us
- Enquiry and quote forms – your name, email address, phone number, and whatever you write in the message, plus where the load is now, where it is going, and roughly when you need it moved.
- Email and phone calls – your contact details and what we discuss.
- Photographs – any you upload with an enquiry. When a photo is uploaded we remove the hidden data inside it, including any location where it was taken.
Information collected automatically
- Server logs – like every website, our server records each request it receives: the IP address, date and time, the page asked for, the referring page, and the browser and device type. These logs are used to keep the site running and secure, and to produce simple visitor totals for us.
- Form security – when you send a form we store the IP address it came from, alongside the message in our database. This helps us spot and block spam and abuse. It is not included in the email we receive.
Information from other people
- People you tell us about – if a customer gives us the name and phone number of someone else, such as a contact at a delivery address, we use it only to arrange and carry out that job. If you give us someone else's details, please let them know.
Do you have to give us information?
No. But we need your contact details to reply to you, and some information to provide a service. We do not ask for, and would rather not receive, sensitive information such as health details, unless it is needed for what you have asked us to do.
How we use it and why
The law only allows us to use personal information when we have a lawful reason, known as a lawful basis. This table shows each use and the basis for it.
| What we do | Information used | Lawful basis |
|---|---|---|
| Replying to your enquiry and preparing a quote | Contact details, message, the other details on the form, photographs | Contract – steps you have asked us to take before an agreement. For business enquiries, legitimate interests in responding to people who contact us. |
| Providing our services and dealing with your order | Contact details, job details, correspondence | Contract – to do what we have agreed with you. |
| Invoices, payments and accounts | Name, address, what you bought and paid | Legal obligation – tax and company law require us to keep financial records. |
| Protecting our forms from spam and abuse | IP address of each form submission | Legitimate interests – keeping the website secure and usable. |
| Running and securing the website | Server logs | Legitimate interests – keeping the website working, secure and free from attack. |
| Dealing with disputes and legal claims | Any relevant records | Legitimate interests – protecting our business and establishing or defending legal claims. |
We do not send marketing emails or newsletters, and we will not add you to a mailing list.
We do not make decisions about you based solely on automated processing, and we do not use your information to build a profile of you.
How long we keep it
We keep information only for as long as we need it for the reason we collected it, then delete it securely. Enquiries are kept while we deal with them. Records of work we carry out, and invoices, are kept for as long as tax and company law require.
We may keep information for longer if we need it to deal with a complaint, a dispute or a legal claim.
Your rights
You have the right to:
- see the personal information we hold about you and get a copy of it;
- correct anything that is wrong or incomplete;
- delete your information, where we have no good reason to keep it;
- restrict how we use it, for example while we check a correction you have asked for;
- object to us using it where we rely on legitimate interests.
- move information you gave us to another organisation, in a common electronic format (data portability);
- withdraw consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.
To use any of these rights, email info@manchesterhiabshire.co.uk or write to Drewett Street, Miles Platting, Manchester, M40 8HD. It is free. We will reply within one month. If your request is complex we may need up to two more months, and we will tell you if so. We may ask you to confirm your identity first, to make sure we do not give your information to the wrong person.
Complaints
If you are unhappy with how we have used your personal information, please tell us so we can put it right: email info@manchesterhiabshire.co.uk or write to Drewett Street, Miles Platting, Manchester, M40 8HD, marking it "Data protection complaint". We will acknowledge your complaint within 30 days, look into it, and tell you the outcome.
Security
Every page of this website is served over an encrypted (HTTPS) connection, so information you send through it cannot be read in transit. The website and its database run on a private server with restricted access that is kept up to date. Only the people who need your information to do their job can see it.
No system connected to the internet can be made completely secure, but if something did go wrong we would take steps to contain it and, where the law requires, tell you and the relevant authority.
Children
This website is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us their details, contact us and we will delete them.
Other websites
This website links to other websites, including our social media pages. Those sites have their own privacy policies, and we are not responsible for how they use information. Please read their policies before giving them your details.
Changes to this policy
We review this policy whenever the way we use personal information changes. The date at the top shows when it was last updated.
Trade marks
Load handling equipment manufacturers and their logo such as HIAB and the HIAB logo are registered trademarks. Nortons Hiab Services Ltd is not associated or affiliated with HIAB or other load handling equipment manufacturers, and expressly disclaims any and all rights to any such marks.
